At BhojRestro ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our QR-based restaurant ordering platform and related services.
By accessing or using BhojRestro, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, and password when you create a restaurant owner account
- Order Information: Customer name, phone number, table number, and order details
- Payment Information: Payment card details processed securely through Razorpay (we do not store full card details)
- Restaurant Information: Restaurant name, address, logo, menu items, and business details
- Communication Data: Information you provide when contacting customer support
1.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, clicks, and navigation paths
- Location Data: Approximate location based on IP address
- Cookies and Tracking: We use cookies and similar technologies to enhance user experience
1.3 Information from Third Parties
- Payment processing information from Razorpay
- Analytics data from service providers
- Email delivery confirmation from email service providers
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: Process orders, manage reservations, and facilitate communication between restaurants and customers
- Account Management: Create and maintain user accounts, authenticate users, and manage subscriptions
- Payment Processing: Process transactions securely through our payment partners
- Customer Support: Respond to inquiries, troubleshoot issues, and provide assistance
- Analytics and Improvement: Analyze usage patterns to improve our services and user experience
- Marketing Communications: Send promotional emails, newsletters, and updates (with your consent)
- Security: Detect and prevent fraud, abuse, and security threats
- Legal Compliance: Comply with legal obligations and enforce our terms of service
- Business Operations: Generate invoices, maintain records, and conduct business analytics
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
3.1 Service Providers
We share information with third-party service providers who perform services on our behalf:
- Payment processors (Razorpay) for transaction processing
- Cloud hosting providers for data storage and infrastructure
- Email service providers for transactional and marketing communications
- Analytics providers for usage analysis and service improvement
- WhatsApp Business API for order notifications
3.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
3.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our terms of service and protect our rights
- Protect the safety and security of our users and the public
- Prevent fraud or investigate potential violations
3.4 With Your Consent
We may share information with other parties when you explicitly consent to such sharing.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption: All data transmission is encrypted using SSL/TLS protocols
- Access Controls: Strict access controls and authentication mechanisms
- Secure Storage: Data stored in secure, encrypted databases
- Regular Audits: Periodic security assessments and vulnerability testing
- Staff Training: Employee training on data protection and security practices
- Incident Response: Procedures for detecting and responding to security breaches
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate business purposes
When information is no longer needed, we securely delete or anonymize it. Order data is typically retained for 7 years for tax and accounting purposes.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Data Portability: Request a copy of your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Restrict Processing: Request restriction of processing in certain circumstances
- Object: Object to processing based on legitimate interests
To exercise these rights, please contact us at privacy@bhojrestro.com. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Maintain your login session
- Analyze site usage and performance
- Provide personalized content and features
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: privacy@bhojrestro.com
- Support Email: contact@bhojrestro.in
- Phone: +91 700 485 5019
- Address: BhojRestro Technologies Pvt. Ltd., India
12. Additional Rights for EU and California Residents
EU Residents (GDPR)
If you are located in the European Union, you have additional rights under GDPR including the right to lodge a complaint with a supervisory authority.
California Residents (CCPA)
California residents have the right to:
- Know what personal information is collected
- Know if personal information is sold or disclosed
- Opt-out of the sale of personal information
- Access and delete personal information
- Non-discrimination for exercising CCPA rights
By using BhojRestro, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.